»
People - the winning team People
are the driving force of our business for we are a
service led organisation.
We
strive to develop an optimal work force suited to our
business needs. This is achieved through a careful
recruitment process and rigorous training of people
before they are put on to full time responsibilities.
The group has more than 150 people working with it in
various capacities.
The Karwa group has a flat
hierarchy with manpower organised in a manner such that
critical functions like sales and operations are
dedicated while support functions like administration
are shared for all business lines. Each line of business
is looked after a business unit comprising of sales and
operations teams. The sales & operations heads
report to the Director overseeing the business
operations.
»
Processes - putting it together At
the Karwa group, we have invested heavily into systems &
procedures which enable our brands to do better.
Processes
stem from the marketing and distribution goals of our
principals & an insightful understanding of the
business. We plan our systems and structures to allow a
seamless working relationship with our business
partners. Planning is followed by resource allocation
and effective monitoring through well defined reports.
Through years of experience, we are now adept
in new product launch, trade scheme administration &
running consumer promotions. We have used well defined
processes to do micro marketing very effectively.
Individual products and markets have been developed
successfully by integrating specific objectives into the
process itself.
»
Physical Resources - Smart Offices, Efficient
Warehousing & Transportation Solutions The
Karwa group operates from prime commercial space in
Delhi and Mumbai. The offices are equipped with state of
the art facilities in work solutions and
telecommunications.
The
4000 sq. ft. Delhi office is located in the heart of the
city, Daryaganj. There is a 500 sq.ft . office at the
paper hub Chawri Bazar to coordinate paper trading. The
Mumbai office is situated in the prime commercial
district of Mumbai, Nariman Point. Besides, the group
holds prime office space at Madhu Industrial Estate at
Worli.
The Karwa group has conveniently located
warehousing space to suit its business needs. It
operates over 30,000 sq. ft. of warehousing space in
Delhi and over 10,000 sq. ft. of warehousing space in
Mumbai. The warehouses are equipped with the latest
gadgets in security & telecommunications equipment.
We have customised racking arrangement to the needs of
each business. The basic hygiene factors of cleanliness,
pest control, fire fighting devices, insurance, physical
stock check are carried out to maintain stock in good
condition. The warehouses are supervised by dedicated
manpower which is trained in handling stocks. Besides
own delivery vehicles for transportation, the group also
relies on outsourced arrangements for the same.
In
Delhi, the warehouses are located in Ganesh Nagar ( East
Delhi), Burari ( North Delhi), Daryaganj ( Central
Delhi) and Nangloi ( West Delhi).
In Mumbai,
the warehouses are located in Vashi ( octroi free in New
Mumbai), Worli & Mazagaon.
»
Adds to Quality Service The people
and the infrastructure are coordinated through well
defined processes to serve the mission of quality
service. They facilitate us to maintain the highest
levels of service to over 1500 clients every week with
adherence to rigorous service standards. We have
consistently attained the objective of 24 hour delivery
and 99% order fill quotient.
